Excellent Service on American Airlines Business Class Flight
I took American Airlines' relaunched JFK-GRU direct trip this summer. Travel is booming, but flight evaluations aren't helpful because it's changing.
U.S. carriers have inconsistent crews compared to worldwide carriers. Despite Covid cuts, my flight crew provided excellent service
Kahn's exuberant greeting at the entrance set the tone for the flight's courteous treatment.
Although pre-departure beverages were unavailable, Summie took meal orders in the cabin. A west coast flight attendant, she and Kahn had returned to America
Summie suggested I order something off the menu instead of my Asian Vegetarian flight meal. The special dish was a bland, mushy curry.
As most of us fell asleep, the personnel kept refilling drinks and checking on clients.
American now ships Lanson Black Label Brut long-haul. Lanson champagne is great. Many passengers drank during the 9-hour, 30-minute flight delay.
While American will never match the polished, proactive service of Oneworld alliance partners Qatar Airways, Japan Airlines, or Cathay Pacific.
I prefer a warm, professional service over formality. This crew appeared pleased to return to work and was great to fly with.
This was great, with a strong hard product, nice drink variety, tasty food, and a travel length designed for sleep.