I noticed something odd in my Alaska Airlines account while looking at dates and flights. One of my booked trips contained a note.
Could I have missed an Alaska Airlines email or alert about the canceled flight?
Could Alaska Airlines not notify passengers of flight cancellations? I know other airlines notify passengers of flight cancellations.
I checked the schedule and my flight was gone on my travel day. This route was flown other days.
I called since this seemed important. Though I hate Alaska's on-hold music, hold duration was only 34 minutes.
When chatting with an agent, I was more concerned about why I wasn't told than finding an alternative flight. The agent said Alaska Airlines emails flight
As my flight was in a few months, Alaska doesn't give canceled flight notices until closer to departure. When I would have been warned
They booked me on another flight that was nothing like my first pick, but got me to my destination.
I understand that travelers must monitor and maintain bookings, but Alaska's “We'll inform you when WE think it's the right time” policy is ridiculous.